Last updated: 4 October 2026
These terms describe the use of HomeAcross for property discovery, listing management, enquiries, reviews, and membership services. Please read them together with our Privacy Policy.
1. About the service
HomeAcross provides a platform for browsing property information and connecting with listing owners, agents, and agencies. A listing or profile on the platform does not by itself certify title, ownership, regulatory approval, construction quality, or the accuracy of every statement. Property transactions require independent checks and agreements with the relevant parties.
2. Accounts and access
Provide accurate registration and profile details, verify your email before signing in, and keep account credentials private. Use an account only where you have authority to do so. Agency users must have authority to represent their organisation and manage its team.
HomeAcross may review or restrict accounts that misuse the platform or provide misleading information. Contact us if you believe an account action is incorrect.
3. Listing responsibilities
Submit listings only when you have authority to market the property and use the supplied photographs, videos, descriptions, and contact details. State prices, currency, property status, location, availability, and material conditions accurately. Keep information current and mark properties sold, rented, or unavailable when appropriate.
Do not publish discriminatory, fraudulent, unlawful, impersonating, or misleading content. Listings may be reviewed, corrected, removed, or restricted. Publication or approval is not a guarantee of property suitability or legal compliance.
4. Enquiries and property transactions
Enquiries are forwarded to the responsible professional or HomeAcross team, as appropriate. Response times and successful outcomes are not guaranteed. Buyers and renters should verify identity, property documents, availability, total costs, and payment instructions independently.
A property enquiry is not a booking, reservation, sale agreement, lease, or financing approval. Agree transaction terms directly with the relevant parties and obtain appropriate professional advice before committing funds.
5. Memberships and payments
Membership benefits, duration, charges, and applicable currency are shown in the relevant plan and checkout information. Payment confirmation and recorded membership dates determine activation and expiry. Display currency conversions may differ from the final charge shown by the payment provider.
Do not assume automatic renewal, a refund entitlement, or a cancellation condition that is not stated in the offer or purchase information. If a condition is unclear, contact support@homeacross.com before paying. Mandatory consumer rights remain applicable. For payment issues, provide your transaction reference without sending passwords or full card details.
6. Reviews, comments, and uploaded content
Reviews and comments should reflect relevant experiences and must not disclose another person's confidential information. Do not submit fabricated reviews, abusive content, spam, or material you do not have permission to use. Content may be moderated before or after publication.
You retain rights you hold in your submitted content. By submitting it, you permit HomeAcross to store, display, format, and distribute it as necessary to operate the requested platform features and manage backups or moderation. You are responsible for having the rights required for that use.
7. Acceptable use
Do not attempt unauthorised access, disrupt services, harvest personal contact details for unsolicited messages, circumvent account restrictions, or use the platform to deceive others. Do not submit malicious files or misuse enquiry, review, or email functions.
8. Communications
HomeAcross may send essential account, enquiry, listing, and membership messages. Newsletter and promotional email preferences can be managed through the available unsubscribe options. Administrators using campaign tools must have permission to contact recipients and must respect unsubscribe requests.
9. External services and availability
Links, maps, payment services, and other external features may be operated by third parties under their own terms. HomeAcross may update features or interrupt access for maintenance, security, or operational reasons. Information should be checked again before relying on it for a transaction.
10. Concerns and responsibility
Report misleading listings, account problems, or payment concerns through our contact page. Include the relevant listing URL or transaction reference and a clear description. Each party remains responsible for its own representations and agreements. These terms do not remove rights or remedies that cannot lawfully be excluded.
11. Account closure
Account deletion follows the process described on our account deletion page. Membership, payment, security, or legally required records may need to be retained. Closing an account does not automatically cancel obligations under a separate property agreement or erase transaction records.
12. Changes and contact
We may revise these terms to reflect service or operational changes and update the date shown above. For questions, contact support@homeacross.com or visit Contact.