Account deletion and the 60-day review period

Request account deletion

Sign in to HomeAcross, open My account → Profile → Account deletion, enter your current password and select Schedule account deletion. This works for buyer, agent and agency accounts. If you cannot sign in, email hello@homeacross.com from your account email address so we can help verify the request. Please do not email your password.

The 60-day period

Your account status becomes Scheduled for deletion when the request is saved. The account remains usable during the 60-day period, and listings or professional profiles may remain public. You can cancel from the same Profile screen before the displayed deletion date. An administrator can review a scheduled request, but review does not postpone the date or prevent automatic deletion.

What happens after 60 days

The displayed date is the earliest deletion time. Once the deadline has passed, scheduled maintenance or the next site visit processes eligible requests. Accounts with membership history are held for review: their account, subscription and payment data are preserved, and automatic deletion does not run for them. For an account without membership history, HomeAcross removes the account, its sign-in sessions, saved searches, reviews, comments, owned listings and associated uploads. Listings owned by another account are not removed because your account is deleted. Enquiries tied to the account are removed. Data already shared with an independent payment provider or another person is subject to their own processes.

Questions and corrections

If the displayed date looks wrong, cancellation fails, or you need help accessing your account, contact hello@homeacross.com. Include your account email and a short description of the issue. Do not send passwords or full payment details.