HomeAcross help: listings, accounts, maps and payments
Find answers to your questions about using HomeAcross.
Searching and comparing
Does HomeAcross show every available property in a city?
No. Search results reflect published inventory on this platform. If there are no matches, remove a filter or try another area. Read the search guide for a method that avoids over-filtering.
What is an illustrative concept property?
It is a labelled example of a property page with fictional details and illustrative images. It is not available to buy, rent or view. Its example price is not evidence of a local market price.
Does a published listing mean its documents were verified?
No. Confirm details with the listing contact and obtain independent legal or technical checks where needed. Our home-buying guide explains how online research fits into that process.
How do favourites and comparison work?
Use the heart to save a listing. Sign in to keep the collection associated with your account. Add up to four homes to comparison. Record differences in area definitions, inclusions and unanswered questions rather than comparing headline amounts alone.
Why can a displayed currency differ from the original amount?
The display-currency preference can show a converted estimate. Confirm the original listing currency and asking amount with its contact. Membership plan prices are shown in INR; the payment review shows the actual provider charge and currency before you continue.
Accounts, forms and payments
Why is a phone number required on some forms?
Registration and contact forms collect a contact number alongside the other required details. It is validated for a plausible format, not verified by an SMS code. Login uses only email and password. Password reset and the email newsletter do not ask for a phone number.
How can I reset my password?
Use Forgot your password from the login page and complete the required fields. The reset link is sent by email when the address is registered. Check spam folders and contact support if you cannot access your account. Never share a reset link or password with a listing contact.
Why is only one payment provider available?
The page shows providers currently enabled for the site. Availability can change. Review the provider and charge currency before paying; contact support with your payment reference if a transaction needs investigation.
Listings and content
When do I add photographs to a listing?
Save the property details first, then use the media controls on the same editing page. Upload authorised photographs of the actual home and label illustrations clearly. Check the public page after saving.
Does the map confirm the exact property boundary?
No. The embedded map uses the supplied address or coordinates and loads on the property page. Confirm the exact location and any boundary question through the listing contact and appropriate documents.
How do I report an error?
Use Contact with the page URL, listing reference if relevant, and a specific description. For article corrections, include a reliable source. See our editorial policy for the scope of our guides.