Last updated: 4 October 2026
This policy explains how HomeAcross handles information when you browse properties, create an account, contact a professional, purchase a membership, or receive our emails.
1. Information we collect
Account information includes your name, email address, registration phone number, account role, verification status, and profile information you choose to provide. Passwords are stored as hashes. Property submissions may include descriptions, location, prices, photographs, videos, and contact details.
We also process enquiries, reviews, comments, saved properties, subscription and payment references, and email preferences. When you use the website, technical information such as IP addresses, request logs, device or browser details, and activity records may be processed to operate and protect the service.
2. How we use information
We use information to provide accounts and property discovery, verify email addresses, route enquiries, publish requested content, manage memberships, process support requests, prevent misuse, and administer the website. We may use approximate IP-based location to suggest a starting location; you can change your preferences.
Service emails include verification links, password recovery, enquiry confirmations, listing updates, and payment or membership notices. Promotional messages and newsletters are separate from essential service communications.
3. Public information and enquiries
Published listings, professional profiles, review display names and review text, and approved comments may be visible to other visitors. Do not include confidential information in public content. A reviewer's account email is not displayed as part of a community review.
When you submit a property enquiry, your name, email, phone number, and message are shared with the professional responsible for that listing and are available to the HomeAcross administration team. General contact requests are handled by the team rather than automatically sent to every listing professional.
4. Service providers and external services
Hosting, email delivery, payment processing, and other enabled service providers process information needed to perform their functions. Payment providers handle payment credentials under their own policies; HomeAcross keeps transaction references and membership records needed to manage purchases.
External map, translation, advertising, and analytics services may process technical information when those features are enabled and used. External websites linked from listings or emails have their own privacy practices. Information may be processed outside your location depending on the provider.
5. Cookies and browser preferences
Cookies and browser storage support sign-in, security, consent choices, saved preferences, and other requested functions. The website offers a consent choice for optional integrations. You can also control cookies through your browser. Blocking essential cookies may prevent account functions from working.
6. Email choices
Newsletter subscriptions require email confirmation. Admin messages may be sent to selected account holders, confirmed subscribers, or addresses provided with permission. Campaign emails include an unsubscribe option. Unsubscribing from admin campaigns does not disable verification, password recovery, or essential account and transaction notices.
We retain a limited suppression record so an unsubscribed address is excluded from later campaigns. For help with email preferences, contact support@homeacross.com.
7. Retention and account deletion
Information is kept for the operation of the service and for relevant security, recordkeeping, and legal needs. Different categories of information may need different retention periods.
You can request account deletion from your account settings and cancel a pending request within the available period. The current deletion process schedules eligible accounts after 60 days. Accounts with subscription or payment history may be retained to protect membership and transaction records. Account deletion does not necessarily erase records that must be kept for these purposes. Read the account deletion information or contact us about a specific request.
8. Access, corrections, and requests
You can update available profile information and preferences in your account. Contact us to request access, corrections, deletion, or help exercising applicable privacy rights. We may ask for information necessary to confirm your identity before responding, and explain any limits that apply to a request.
9. Security
HomeAcross uses access controls and other technical measures to protect account and service information. No system can guarantee absolute security. Keep your password private and report suspected unauthorised access promptly.
10. Changes and contact
Changes will be reflected in the date shown on this page. For privacy questions, contact support@homeacross.com or use our contact page. See also our Terms and Conditions.